We support brands in managing and converting opportunities generated through their digital marketing efforts. Our sales support services focus on lead management, customer communication and follow-up processes.
What is included in Sales Support Services?
Who this is for
When Brands Come to us:
Channels
WhatsApp, Instagram and Email Enquiry Handling
Primary enquiry channel for Indian luxury and bridal; sizing, availability, price and appointment requests
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Where discovery-led enquiries land, usually from a Reel or a story
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Instagram DM
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Overflow from Meta campaign traffic
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Messenger
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Longer, higher-consideration enquiries and international buyers
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How we work
Our Sales Support Process
Related Services
Services that pair with Sales Support
Push Marketing
Unconverted leads flow into retention campaigns.
Social Media
DMs from content are an enquiry channel, not just engagement.
Performance Marketing
Sales support is what stops paid enquiries leaking.
Need help?
Frequently Asked Questions
It owns the enquiries your marketing generates. First response, qualification, lead follow-up and logging, across WhatsApp, Instagram, Messenger and email. The goal is that no enquiry goes unanswered and no unconverted lead goes un-followed-up.
No. It is a team trained on your brand, your catalogue and your price points, handling the written channels where luxury buyers actually enquire. Scripted volume calling is a different service and not one we offer.
Every enquiry is logged and tagged by intent and value, answered in your brand voice inside an agreed response window, and followed up on a schedule rather than when someone remembers.
Sale periods and festive weeks are when enquiry volume spikes hardest for fashion brands, and coverage is scoped for exactly those weeks.